Question 1

How do I book a day trip?

Accepted Answer

Simply find the trip you want on the date you want then book & pay through the website, it's that simple, if you need any help use the contact us section.

Question 2

When do I pay for my seats?

Accepted Answer

You pay securely on the website when booking and instantly receive a confirmation by email.

Question 3

Are your payments secure?

Accepted Answer

Yes. Card payments are handled by a PCI-compliant payment provider over an encrypted connection and we never store your full card details.

Question 4

Can you pick me up from my local town?

Accepted Answer

We serve pickup points across south-east Northumberland, Newcastle city centre, the coast at Whitley Bay and Washington Services, see our pickup points page for stops & departure times.

Question 5

What is your cancellation policy?

Accepted Answer

Cancel more than 14 days before departure for a full refund, or you can purchase our cancellation insurance for a full refund up to 24 hours before departure should you need to cancel for any reason.

Question 6

Do you take group bookings?

Accepted Answer

Yes — clubs, schools and workplaces can hire a full coach or book a discounted group of ten or more on a scheduled departure.

Questions, answered

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